Terms & Conditions

Please read the following terms and conditions carefully:

This website at www.lovemyframes.com ("the Site") is the property of PNR Trading Limited (Company No: 05151465, VAT No: 842 523 244), trading as "LoveMyFrames", hereinafter referred to as "LoveMyFrames", "LMF", "we", "us", "our", etc.

By using the Site you agree to the following Terms and Conditions:

  • 1. Variation of these Terms and Conditions
    We reserve the right to change or modify these terms and conditions at any time. It is your responsibility to check these terms and conditions periodically. Your use of the Site following the posting of any changes means you accept and agree to the changes.

  • 2. The contract between us
    We must receive payment of the whole of the price, in pounds sterling only, for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide us during the checkout process. Our acceptance of your order brings into existence a legally binding contract between us. All products on the Site are sold on the condition that they are not resold to the public.

  • 3. Restrictions on the formation of this contract
    • 3.1 In order to order from us, you must:
      • 3.1.1 be over the age of eighteen (18);
      • 3.1.2 not be ordering on behalf of someone under eighteen (18) years of age;
      • 3.1.3 not be registered blind or partially sighted.

  • 4. The goods to be supplied ("the Goods")
    • 4.1 A description of the Goods is set out on the Site. Whilst we will attempt to ensure that there are no changes to the Goods, it is possible that there might be some minor variations to their description and/or specification which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the Goods.
    • 4.2 We cannot guarantee that the colours of the products shown on the Site will look like the actual product that you receive. Although we use highly advanced photographic techniques and take special care to ensure accurate colour representation, actual colours can vary from virtual colours due to the varied colour settings used by your computer monitor.
    • 4.3 When ordering, you must provide us with details of the relevant prescription that is to be applied to the Goods. All prescriptions provided to us must have been given to you by a registered medical practitioner or registered ophthalmic optician (optometrist) following a sight test by him or her within the last twenty-four (24) months.
    • 4.4 The Goods will contain lenses made up to the prescription provided by you. It is your responsibility to ensure this information is accurate.
    • 4.5 Unless you state otherwise, we use an appropriate average pupillary distance 'PD' to complete your order. By agreeing to these terms and conditions, and unless you state otherwise, you accept a PD measurement of 63mm for single vision distance lenses and of 60mm for single vision reading lenses. We recommend that you consult your optician to obtain your PD before ordering, and provide that number to us when ordering via the 'Pupil Distance' option on the order form.
    • 4.6 The Goods will be fitted with lenses of prescription spherical power of no greater than +6.00 or -8.00 dioptres and cylindrical power of no greater than +/-2.00 dioptres. Prescriptions outside of this range unfortunately cannot be fulfilled.

  • 5. Price
    • 5.1 The prices payable for the Goods that you order are as set out in the Site.
    • 5.2 The prices on the Site include any value added tax (VAT) payable.
    • 5.3 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in the Site.
    • 5.4 If delivery is to be made outside of the United Kingdom, you may be liable for additional customs duties on your order. We cannot predict what these may be, or prevent them being applied. For further information we recommend that you contact your local customs bureau.

  • 6. Your right to cancel the contract
    • 6.1 You have no right to cancel any order that has been accepted by us except as set out below;
    • 6.2 You may cancel your contract with us from the time the order is accepted until seven (7) working days after delivery of the order to you has been made;
    • 6.3 To cancel your contract you must notify us in writing by either email or post or via telephone (however we cannot accept cancellations made via a voice message left on the answering machine, we must speak with you in person to confirm the cancellation is valid).

  • 7. Our right to cancel the contract
    • 7.1 We reserve the right to cancel the contract between us if:
      • 7.1.1 we have insufficient stock to deliver the Goods you have ordered;
      • 7.1.2 we do not deliver to your area; or
      • 7.1.3 one or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
    • 7.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible but in any event within thirty (30) days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

  • 8. Delivery of goods to you:
    • 8.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
    • 8.2 Delivery will be made as soon as possible after your order is accepted and in any event within twenty-eight (28) days of your order.
    • 8.3 You agree that we will not be liable for any losses, damages or charges incurred as a result of the late delivery of goods.
    • 8.4 Once the goods have been dispatched to you, you are the legal owner of the goods. They will be held at your own risk and we will not be held liable for the loss of or damage to, the goods.

  • 9. Inspection of the Goods
    • 9.1 Upon delivery you should carefully inspect the Goods. If any of the Goods supplied are damaged or lost, please contact us to inform us of the problem within five (5) working days and do not use the Goods.
    • 9.2 Each of the Goods supplied will contain written confirmation of the prescription used. If the prescription stated does not match the prescription ordered, please contact us to inform us of the problem within five (5) working days; do not use the Goods.

  • 10. Liability - Your particular attention is drawn to this paragraph
    • 10.1 If the Goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing within seven (7) working days of the delivery of the Goods in question.
    • 10.2 If you do not receive the Goods ordered by you within twenty-eight (28) days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within thirty-five (35) days of the date on which you ordered the Goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
      • 10.2.1 to make good any shortage or non-delivery;
      • 10.2.2 to replace or repair any goods that are damaged or defective; or
      • 10.2.3 to refund to you the amount paid by you for the Goods in question in whatever way we choose.
    • 10.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Goods in question under clause 10.2.3 above.
    • 10.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.
    • 10.5 LMF provides the Site on an 'as is' basis and makes no representations or warranties of any kind with respect to the Site or its contents and disclaims all such representations and warranties. In addition, LMF makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published on the Site. The information contained in the Site may contain technical inaccuracies or typographical errors. All liability of LMF howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
    • 10.6 Neither LMF nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of the Site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
    • 10.7 Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit LMF's liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

  • 11. Transferral of the Contract
    • 11.1 This contract is personal to you. You may not transfer your rights or the benefit of any of the provisions of this contract to any other person without our prior written permission.
    • 11.2 We may assign or subcontract the contract or any part of the contract to any person, firm or company.

  • 12. Notices
    Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Love My Frames, Love My Frames, PO Box 390, Leeds, LS17 1DW, United Kingdom or by email to and all notices from us to you will be displayed on our website from time to time.

  • 13. Events beyond our control
    We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, delays caused by our suppliers, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

  • 14. Invalidity
    If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  • 15. Privacy
    We will ensure that our employees, agents and sub-contractors shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you under this contract and shall only process personal data received from you where necessary to fulfil our obligations under this contract.

  • 16. Use of Cookies
    • 16.1 A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
      • A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
    • 16.2 When you visit our website we send you a cookie. Cookies may be used in the following ways:
      • 16.2.1 To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;
      • 16.2.2 To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
    • 16.3 Two types of cookies may be used on this website, session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

      Cookies are pieces of information that a Website transfers to an individual's hard drive for record-keeping purposes. Cookies make Web-surfing easier for customers by saving their preferences and purchases while they're at our site. The use of cookies is an industry standard -- you will find them at most major Websites. By showing how and when guests use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. Our site uses cookies to keep track of your shopping cart. Similarly, we use a temporary cookie to track which products you've chosen to purchase while shopping. The cookie expires once you're done shopping. If you decline this cookie, you may have difficulty ordering your selections. We never uses cookies to retrieve information from your computer that was not originally sent in a cookie. We do not use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever. We do not use cookies to identify specific individuals, except in such cases as online shopping. From time to time third party providers will utilise cookies through our site. This is done in an effort to increase our service and experience. It is never done to gain any information for use beyond your use of our site. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the site, such as the shopping area, will not function properly if you do so.

  • 17. Third party rights
    Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

  • 18. Governing law
    The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

  • 19. Entire agreement
    These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

  • 20. Company details
    PNR Trading Limited (Company No: 05151465, VAT No: 842 523 244) trades under the name LoveMyFrames (www.lovemyframes.com) at Love My Frames, PO Box 390, Leeds, LS17 1DW, United Kingdom.

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